Refund Policy

Last updated: April 4, 2026

DHUN offers a straightforward refund policy designed to be fair to both our users and our service.

1. General Policy

Each payment on DHUN is for a single audio mastering session. Because the service is delivered digitally and processing begins immediately after payment, refunds are not provided once processing is complete and the output file has been made available for download.

By proceeding with payment, you acknowledge and accept this policy.

2. Eligible Exceptions

A refund may be considered in the following circumstances:

• Technical failure: The processing did not complete due to a server-side error, and no output file was delivered to you.
• Corrupted output: The processed file you received is unplayable, corrupted, or clearly not the result of the uploaded file.
• Duplicate charge: You were charged more than once for the same session due to a payment processing error.

Dissatisfaction with the creative or tonal result of the mastering is not grounds for a refund, as audio outcomes vary based on source material and personal preference.

3. How to Request a Refund

If you believe you are eligible for a refund under the exceptions above, please contact us within 7 days of your transaction with the following information:

• Your Razorpay payment ID or order reference
• A description of the issue
• Any relevant screenshots or file details

Approved refunds will be processed back to your original payment method through Razorpay. Processing timelines depend on your bank or payment provider.

4. Contact

For any refund-related questions, reach us at:
Email: support@dhun.pro